Effective Date: 11 February 2025

At Vital One Wellness, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a clear and easy process for returning or exchanging items. Please read our returns policy below to understand your rights and responsibilities.

1. Return Eligibility

• Timeframe: You may return most products within [30] days of receiving your order for a full refund or exchange, unless otherwise noted. Some products, including but not limited to consumable goods, personalised items, or sale items, may not be eligible for return.
• Condition: To be eligible for a return, items must be unused, undamaged, and in the same condition as when they were received, including original packaging, tags, and labels.
• Non-Returnable Items: The following items are non-returnable and non-refundable:

2. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at returns@vitalonewellness.com.au or call +61 421 495 421 to request a Return Authorisation (RA) number.
2. Provide your order number, the items you wish to return, and the reason for the return.
3. Once your return request is approved, you will be provided with instructions for returning the product, including the RA number.
4. Pack the item securely in the original packaging to prevent damage during return shipping. Return shipping costs are the responsibility of the customer unless the item is defective or the return is due to an error on our part.
5. Once we receive the returned item and confirm it meets the return requirements, we will process your refund or exchange.

3. Refunds

• Processing Time: Refunds will be issued to the original payment method once the returned item has been received and inspected. Please allow up to [7-10] business days for the refund to be processed.
• Shipping Costs: Original shipping charges are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective items).
• Partial Refunds: If the returned item is damaged, missing parts, or not in original condition, we reserve the right to offer a partial refund based on the condition of the item.

4. Exchanges

If you wish to exchange an item for a different size, color, or product, please contact us to discuss the exchange process. Exchanges are subject to product availability and may require you to return the original item before the exchange is processed.

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact us within [7] days of receiving your order. We will arrange for a replacement or a full refund, including return shipping costs. Please provide photographic evidence of the damage or defect to expedite the process.

6. Changes to Our Returns Policy

We reserve the right to modify or update this Returns Policy at any time. Any changes will be posted on this page with a revised "Effective Date." We encourage you to review this policy periodically to stay informed about our return process.

Contact Us

If you have any questions or concerns about our Returns Policy, please contact us:

Vital One Wellness
Email: info@vitalonewellness.com.au
Phone: +61 421 495 421